Herb Chambers Toyota of Auburn

2018 Toyota Avalon Hybrid Recall

Toyota Avalon Hybrid Recall service at Herb Chambers Toyota of Auburn in Auburn, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 20V024000 · 2,891,976 vehicles affected

Defect

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.

Consequence

In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.

Corrective Action

Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Toyota Avalon Hybrid?

NHTSA has issued one recall for the 2018 Toyota Avalon Hybrid, involving the Air Bag component.
The air bag ECU may malfunction during certain crashes, potentially disabling air bags and/or seat belt pretensioners.
Toyota’s remedy is an ECU inspection and, when necessary, installation of a noise filter at no charge.

How do I check if my 2018 Toyota Avalon Hybrid has an open recall?

You can check your 2018 Toyota Avalon Hybrid at NHTSA.gov or receive a free VIN check at our service department.
Our team can compare your VIN with open manufacturer recall records.
If a remedy applies, we can explain the repair and help you schedule service.

How much does a 2018 Toyota Avalon Hybrid recall repair cost?

A 2018 Toyota Avalon Hybrid recall repair is free at an authorized dealer.
The manufacturer specifies the remedy, and the authorized dealer completes it at no charge to the owner.
Service financing may also help you get service now and pay later for eligible non-recall needs.

Can an independent shop fix a 2018 Toyota Avalon Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Toyota Avalon Hybrid at no charge.
Factory-trained technicians use manufacturer diagnostic tools and follow Toyota’s repair instructions.
Contact Herb Chambers Toyota of Auburn to schedule an appointment.

Does an open recall affect the trade-in value of the 2018 Toyota Avalon Hybrid?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
Use our trade-in page to begin discussing your vehicle’s value.
A free VIN check can clarify whether the recall remedy still needs attention.

Recall Service & Dealership Highlights

Protect Critical Safety Systems

NHTSA identifies one Air Bag recall for certain 2018 Toyota Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit may malfunction and possibly disable the air bags and/or seat belt pretensioners. If these systems do not deploy as intended, the risk of injury may increase. Waiting can leave an important safety concern unresolved, even if the vehicle drives normally and no warning appears. Toyota’s specified remedy is an ECU inspection and, when necessary, installation of a noise filter between the air bag control module and its wire harness. An authorized dealer completes this remedy free of charge.

Expert Toyota Recall Service

Herb Chambers Toyota of Auburn provides recall support for drivers in Auburn, Worcester, and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools to check the VIN, inspect the air bag system as directed, and complete Toyota’s remedy with genuine OEM parts when required. The recall repair is performed at no charge to the owner, because the manufacturer defines and funds the safety remedy through its authorized franchise network. With clear communication and Toyota-focused expertise, Herb Chambers Toyota of Auburn makes it easier to address this safety issue with the care your vehicle deserves.

Start With a Free VIN Check

Begin by checking your VIN with our service team, then bring your 2018 Toyota Avalon Hybrid to Herb Chambers Toyota of Auburn if an open recall applies. You can schedule service even if you are unsure whether a previous owner completed the repair, because the VIN check is free. Our team will explain the result, identify the manufacturer’s next step, and arrange the authorized remedy when needed. Schedule an appointment at a convenient time, and ask about service specials for other eligible maintenance needs. Prompt action helps you avoid uncertainty and keeps critical safety work moving forward.