Defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Prius C vehicles. The DC-DC converter may fail resulting in the auxiliary battery no longer receiving power from the converter, which may cause a loss of drive.
Herb Chambers Toyota of Auburn
2019 Toyota Prius c Recall
Toyota Prius c Recall service at Herb Chambers Toyota of Auburn in Auburn, MA
SCHEDULE NOWFrequently asked questionsHybrid Propulsion System
FREE1 OPEN RECALL
NHTSA campaign 19V491000 · 464 vehicles affected
Consequence
A loss of drive increases the risk of crash.
Corrective Action
Toyota will notify owners, and dealers will replace the DC-DC converter with a new one, as necessary, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0K.
Hybrid Propulsion System1
FREE1 OPEN RECALL
NHTSA campaign 19V491000 · 464 vehicles affected
Defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 Prius C vehicles. The DC-DC converter may fail resulting in the auxiliary battery no longer receiving power from the converter, which may cause a loss of drive.
Consequence
A loss of drive increases the risk of crash.
Corrective Action
Toyota will notify owners, and dealers will replace the DC-DC converter with a new one, as necessary, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0K.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2019 Toyota Prius c?
- NHTSA has issued one recall for the 2019 Toyota Prius c, involving the Hybrid Propulsion System and its DC-DC converter.
- The converter may fail, preventing the auxiliary battery from receiving power and potentially causing a loss of drive.
How do I check if my 2019 Toyota Prius c has an open recall?
- You can check your 2019 Toyota Prius c at NHTSA.gov or receive a free VIN check at our service department.
- Herb Chambers Toyota of Auburn can confirm the vehicle's recall status and explain the next step.
How much does a 2019 Toyota Prius c recall repair cost?
- A 2019 Toyota Prius c recall repair is free at an authorized dealer when the vehicle qualifies for the manufacturer remedy.
- Toyota's specified DC-DC converter replacement is performed at no charge as necessary.
Can an independent shop fix a 2019 Toyota Prius c recall?
- No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
- An independent shop may not provide the authorized Toyota recall replacement under the manufacturer program.
Does an open recall affect the trade-in value of the 2019 Toyota Prius c?
- Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
- Resolving the recall also helps document that the manufacturer's safety remedy was addressed.
Recall Service & Dealership Highlights
Address the Safety Risk
NHTSA reports one recall involving the Hybrid Propulsion System. The DC-DC converter may fail, which can stop the auxiliary battery from receiving power and may lead to a loss of drive. Losing propulsion can increase the risk of a crash, even if the vehicle has not shown a warning or drivability concern. Waiting can leave the safety issue unresolved during everyday travel, on busy roads, or at highway speeds. Toyota's remedy is designed to address the defect: an authorized dealer will replace the DC-DC converter as necessary, free of charge. A VIN check at Herb Chambers Toyota of Auburn is the right first step.
Trusted Toyota Service
Herb Chambers Toyota of Auburn provides authorized Toyota recall service for drivers in Auburn, MA, and nearby Worcester, Leicester, Oxford, Millbury, and surrounding communities. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN and determine whether the recall remains open. When the remedy applies, the team follows Toyota's procedure and uses OEM parts to replace the DC-DC converter at no charge. That combination of factory expertise, approved equipment, and manufacturer-backed repair helps give you confidence that the safety concern is being handled correctly. Contact Herb Chambers Toyota of Auburn for clear guidance and convenient support.
Take the Next Step
Start by checking your VIN, then bring the vehicle to our service department for confirmation and repair if the recall is open. You can schedule service even if you are unsure whether the previous owner completed the work, because the VIN check is free and helps clarify your status. Bring any manufacturer notice you received, although our team can begin with the vehicle identification number. If you have additional service needs, ask about current service specials. When you are ready, schedule an appointment and let Herb Chambers Toyota of Auburn help you move forward with reassurance.
