Herb Chambers Toyota of Auburn

2020 Toyota Avalon Recall

Toyota Avalon Recall service at Herb Chambers Toyota of Auburn in Auburn, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Steering

FREE1 OPEN RECALL

NHTSA campaign 20V734000 · 161 vehicles affected

Defect

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, Occupant Crash

Consequence

In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.

Corrective Action

Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall is expected to begin January 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Toyota Avalon?
  • NHTSA identifies two recalls for the 2020 Toyota Avalon: one affecting the Steering component and one affecting the Fuel Pump component.
  • The steering recall concerns possible steering-column breakaway pin damage that could affect driver air bag performance during a crash.
  • The fuel pump recall concerns a possible pump failure that could stall the engine while driving.
How do I check if my 2020 Toyota Avalon has an open recall?
  • You can check your 2020 Toyota Avalon for an open recall at NHTSA.gov or receive a free VIN check at our service department.
  • Herb Chambers Toyota of Auburn can verify the VIN and explain whether a manufacturer remedy is required.
How much does a 2020 Toyota Avalon recall repair cost?
  • A 2020 Toyota Avalon recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall campaign.
  • The steering column replacement and fuel pump assembly replacement are specified as free-of-charge remedies.
Can an independent shop fix a 2020 Toyota Avalon recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An independent shop may provide other automotive services, but recall remedies should be handled through an authorized Toyota dealer.
Does an open recall affect the trade-in value of the 2020 Toyota Avalon?
  • Buyers and dealers check recall status, so completing an open remedy can help keep the trade-in process moving.
  • Explore your options on our trade-in page and ask our team about your Avalon’s recall status.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies two safety concerns for the 2020 Toyota Avalon. Damaged breakaway pins in the steering column could affect driver air bag performance during a crash, increasing the risk of injury. A separate fuel pump issue could cause the engine to stall while driving, increasing the risk of a collision. Waiting to confirm an open recall can leave a known safety concern unresolved. Because the remedy is defined by Toyota and performed at no charge by an authorized dealer, there is a reassuring path forward. Bring your Avalon to Herb Chambers Toyota of Auburn for a VIN check and prompt attention to any open campaign.

Trusted Toyota Expertise

Herb Chambers Toyota of Auburn provides authorized recall service for drivers in Auburn, Worcester, and nearby Massachusetts communities. Our factory-trained technicians follow Toyota’s repair procedures, use manufacturer diagnostic tools, and install OEM parts specified for the remedy. That matters when a steering column or fuel pump assembly is involved, because recall work should match the manufacturer’s engineering instructions. If your Avalon has an open campaign, the authorized remedy is completed at no charge to you. Herb Chambers Toyota of Auburn is ready to help you understand the repair, answer questions, and restore confidence in your vehicle.

Simple Next Steps

Start by checking your Avalon’s VIN through NHTSA.gov or by contacting our service team for a free VIN check. If an open recall appears, bring the vehicle to Herb Chambers Toyota of Auburn so our technicians can confirm the campaign and complete the manufacturer remedy. If you are unsure whether prior work was performed, schedule service rather than guessing. Use our online schedule service link to choose a convenient visit. We can also answer questions before your appointment and help you move forward with clarity.