Herb Chambers Toyota of Auburn

2020 Toyota Highlander Hybrid Recall

Toyota Highlander Hybrid Recall service at Herb Chambers Toyota of Auburn in Auburn, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 20V633000 · 3,121 vehicles affected

Defect

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.

Consequence

Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.

Corrective Action

Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall is expected to begin December 13, 2020. Owners may contact Toyota customer service at 1-800-442-8696. Toyota's number for this recall is 20TB14 / 20TA14.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Toyota Highlander Hybrid?

NHTSA has issued one recall for the 2020 Toyota Highlander Hybrid, affecting the air bag component because incorrect front-seat trim covers may interfere with seat-mounted side air bag deployment.
Toyota’s remedy is to inspect the front seats and replace the seat trim covers as necessary at no charge.

How do I check if my 2020 Toyota Highlander Hybrid has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can review the vehicle’s recall status and explain the next step.

How much does a 2020 Toyota Highlander Hybrid recall repair cost?

A 2020 Toyota Highlander Hybrid recall repair costs nothing when completed by an authorized dealer as the manufacturer’s remedy.
Schedule an appointment so the VIN can be checked and eligible recall work can be arranged.

Can an independent shop fix a 2020 Toyota Highlander Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An independent shop may not have the authorization, manufacturer procedures, or parts required for the recall remedy.

Does an open recall affect the trade-in value of the 2020 Toyota Highlander Hybrid?

Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
Completing an eligible recall remedy can provide helpful documentation when discussing your vehicle.

Recall Service & Dealership Highlights

Protect Side Air Bag Safety

NHTSA reports one air bag recall for certain 2020 Toyota Highlander Hybrid vehicles. Incorrect trim covers on one or both front seats may prevent a seat-mounted side air bag from deploying properly. In a crash, improper deployment can increase the risk of injury. Waiting to confirm your recall status leaves an important safety question unresolved, especially if you received a manufacturer notice or are unsure whether a previous owner completed the repair. Toyota’s remedy calls for an authorized dealer to inspect the front seats and replace the seat trim covers as necessary, free of charge. A prompt VIN check is a reassuring way to determine the next step.

Trusted Toyota Recall Service

Herb Chambers Toyota of Auburn uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to carry out Toyota’s specified recall remedy. Our authorized franchise dealership can check your VIN, inspect the applicable front-seat trim, and replace the covers as necessary at no charge. We are located in Auburn, MA, and serve drivers from Worcester, Shrewsbury, Millbury, Leicester, and nearby communities. Choosing the dealership that represents the manufacturer helps ensure the repair follows the correct Toyota procedure. If your vehicle needs other attention during the visit, our team can explain the work clearly and help you review available service options.

Take the Next Safe Step

Start by checking your VIN, then bring your 2020 Toyota Highlander Hybrid to Herb Chambers Toyota of Auburn for confirmation and repair. If you received a recall notice, are concerned about a safety issue, or simply do not know whether the work was completed, schedule service with our team. The VIN check is free, and an eligible manufacturer recall remedy is performed at no charge. You do not need to wait for certainty before contacting us; we can help clarify the status first. Call 508-978-3561 or schedule an appointment online.