Herb Chambers Toyota of Auburn

2020 Toyota Prius Prime Recall

Toyota Prius Prime Recall service at Herb Chambers Toyota of Auburn in Auburn, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Brake Booster Pump

FREE1 OPEN RECALL

NHTSA campaign 19V544000 · 6,925 vehicles affected

Defect

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, Electronic Stability Control Systems.

Consequence

Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

Corrective Action

Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

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Frequently Asked Questions

6 common questions answered

What recalls has NHTSA issued for the 2020 Toyota Prius Prime?

NHTSA has issued one recall for the 2020 Toyota Prius Prime, affecting the brake booster pump.
The pump may fail, potentially deactivating Vehicle Stability Control and reducing braking assistance.

How do I check if my 2020 Toyota Prius Prime has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
Bring your vehicle to an authorized Toyota dealer if the VIN shows an open recall.

How much does a 2020 Toyota Prius Prime recall repair cost?

A 2020 Toyota Prius Prime recall repair is free at an authorized Toyota dealer.
Toyota’s remedy includes inspecting and, if necessary, replacing the brake booster pump at no charge.

Can an independent shop fix a 2020 Toyota Prius Prime recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Toyota service department has the manufacturer’s repair instructions and diagnostic equipment.

Does an open recall affect the trade-in value of the 2020 Toyota Prius Prime?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process; value your trade-in when you are ready.
Recall repairs are designed to address the manufacturer’s identified safety concern.

Schedule Your Recall CheckBooking your visit gets the VIN checked for open recalls and allows any applicable remedy to be performed at no charge. If you are uncertain whether your recall work was completed, schedule an appointment rather than waiting. You can also review our service specials for eligible maintenance offers. If paying for other service at the same time is a concern, ask about service financing to get service now and pay later.

Use our schedule service link or contact Herb Chambers Toyota of Auburn at 508-978-3561. Our team serves drivers throughout Auburn and nearby Worcester-area communities.

Recall Service & Dealership Highlights

Protect Your Braking Assistance

NHTSA identifies one recall affecting the 2020 Toyota Prius Prime’s brake booster pump. Toyota reports that the pump may fail, which can deactivate the Vehicle Stability Control system and reduce braking assistance. A loss of braking assist or stability-control function can make an unexpected driving situation more difficult to manage and increases the risk of a crash. Because the concern involves systems that support vehicle control, waiting to confirm your VIN can leave an open safety issue unresolved. Contact our team for a free check and arrange the manufacturer’s inspection and, if necessary, replacement without charge.

Trusted Toyota Service Nearby

At Herb Chambers Toyota of Auburn, factory-trained technicians follow Toyota’s repair procedures and use manufacturer diagnostic tools to identify recall status and complete the required remedy. When replacement is necessary, our team uses OEM parts designed for your Toyota. The brake booster pump inspection and eligible replacement are performed at no charge under the manufacturer’s recall program. Located in Auburn, Massachusetts, we welcome drivers from Worcester and nearby communities who want knowledgeable Toyota service close to home. Ask our team about service financing to get service now and pay later while addressing other eligible service needs.

Simple Steps to Get Started

Start by checking your VIN through NHTSA.gov or by contacting our service department for a free check. If an open recall appears, bring your 2020 Toyota Prius Prime to Herb Chambers Toyota of Auburn so our technicians can perform the manufacturer’s inspection and any required remedy. Schedule an appointment even if you are unsure whether previous recall work was completed; the VIN check can clarify the vehicle’s status. Use our online link to schedule service, or call 508-978-3561 for assistance choosing a convenient visit. Prompt action helps you move forward with greater confidence.