Herb Chambers Toyota of Auburn

2021 Toyota Avalon Recall

Toyota Avalon Recall service at Herb Chambers Toyota of Auburn in Auburn, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 20V734000 · 161 vehicles affected

Defect

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, Occupant Crash

Consequence

In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.

Corrective Action

Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall is expected to begin January 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Toyota Avalon?

NHTSA has issued one recall for the 2021 Toyota Avalon, affecting the Air Bag component.
The recall concerns potentially damaged breakaway pins in the steering column that could affect driver air bag performance during a crash.
Toyota's remedy is steering-column replacement at an authorized dealer at no charge.

How do I check if my 2021 Toyota Avalon has an open recall?

You can check your 2021 Toyota Avalon VIN at NHTSA.gov or receive a free VIN check at our service department.
Herb Chambers Toyota of Auburn can verify open recall status and explain the manufacturer remedy.
If you are unsure whether a recall repair was completed, schedule an appointment for a VIN check.

How much does a 2021 Toyota Avalon recall repair cost?

A 2021 Toyota Avalon recall repair costs nothing when performed by an authorized dealer under the manufacturer recall remedy.
The listed remedy for this recall is replacement of the steering column, free of charge.
Contact our service team to confirm the repair process for your VIN.

Can an independent shop fix a 2021 Toyota Avalon recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Toyota Avalon recall at no charge.
Herb Chambers Toyota of Auburn uses Toyota diagnostic tools, OEM parts, and factory-trained technicians for recall work.
Schedule service to have our team check your vehicle.

Does an open recall affect the trade-in value of the 2021 Toyota Avalon?

Buyers and dealers check recall status, so completing an open recall can help provide clearer information during a trade-in evaluation.
You can start the process on our trade-in page.
Our team can also help you understand whether the recall remedy remains open for your Avalon.

Recall Service & Dealership Highlights

Address the Safety Concern

NHTSA identifies one Air Bag recall for the 2021 Toyota Avalon. Breakaway pins inside the steering column may have been damaged during production, potentially affecting the performance of the driver's air bag in a crash. An air bag that does not perform as designed can increase the risk of injury. Toyota's remedy is replacement of the steering column, free of charge through an authorized dealer. Because the condition involves a safety system, delaying a VIN check may leave the concern unresolved while you continue driving. Our team can confirm whether your vehicle has an open recall and explain the next step clearly.

Trusted Toyota Service

Herb Chambers Toyota of Auburn provides recall assistance for drivers in Auburn, Worcester, and nearby Central Massachusetts communities. Our factory-trained technicians follow Toyota procedures and use manufacturer diagnostic tools to identify open recall work. When the remedy applies, we use the appropriate OEM parts and complete the manufacturer-authorized repair at no charge to the owner. You can count on Herb Chambers Toyota of Auburn for a straightforward experience, clear communication, and service focused on your vehicle's safety. Visit our Auburn location at 809 Washington Street, Rte 20, for professional Toyota recall support.

Start With a Free VIN Check

Begin by locating your Avalon VIN and letting our service department check it against open manufacturer recall records. If a recall appears, bring the vehicle to our Auburn service center so the specified remedy can be completed. If you are unsure whether a prior repair was performed, schedule an appointment anyway—the VIN check is free. Our team can answer questions, confirm the repair status, and help you move forward with confidence. Prompt action is especially important when a recall involves the air bag system and potential crash protection.